Return & Refund Policy
Cincinlou Creations
At Cincinlou Creations, each piece is thoughtfully handmade and carefully inspected before shipping.
Returns
Due to the custom and handmade nature of our products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the item
Photos of the packaging
We will review your claim and offer a replacement or refund if approved.
Non-Refundable Situations
We are not responsible for:
Damage caused by improper care
Normal wear and tear
Minor variations due to handmade craftsmanship
Lost or stolen packages marked as delivered